bet20 Privacy Policy – How We Protect Your Data

bet20 collects personal data from players in the following categories: (a) Identity Data — full legal name, date of birth, gender, and government-issued identification documents submitted during the KYC process (such as National ID card, passport, or driving licence); (b) Contact Data — residential address, email address, and Bangladeshi mobile phone number; (c) Financial Data — payment method details including bKash wallet number, Nagad account number, Rocket account number, or bank account details used for deposits and withdrawals; (d) Transaction Data — records of all deposits, withdrawals, bonus claims, bet placements, and game results associated with your account; (e) Technical Data — IP address, device type, operating system, browser type, session duration, and pages visited on the Platform; (f) Usage Data — game preferences, betting history, session frequency, and responsible gaming tool settings; (g) Communications Data — records of all support interactions, including live chat transcripts and any written correspondence submitted to the bet20 support team. bet20 collects only the minimum personal data necessary to provide the services requested and to comply with applicable legal and regulatory obligations.

bet20 uses the personal data collected from players for the following purposes:

• Account registration and management — to create and maintain your player account, verify your identity during KYC, and enable full account functionality including deposits and withdrawals.
• Payment processing — to facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported bank channels, and to detect and prevent fraudulent transactions.
• Legal and regulatory compliance — to comply with applicable anti-money laundering (AML) regulations, know-your-customer (KYC) requirements, and other regulatory obligations applicable to online gaming platforms.
• Platform improvement and personalisation — to analyse usage patterns, improve Platform features, personalise game recommendations, and deliver relevant promotional communications to players who have opted in to marketing.
• Responsible gaming — to monitor player behaviour for signs of problematic gambling, to enforce responsible gaming tool settings selected by the player, and to apply mandatory responsible gaming interventions where required.

bet20 processes personal data on the following legal bases:

• Contractual necessity — processing required to perform the player agreement, including account management, payment processing, and game delivery.
• Legal obligation — processing required to comply with anti-money laundering laws, KYC regulations, and other applicable legal requirements.
• Legitimate interests — processing carried out for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your data protection rights.
• Consent — processing for direct marketing communications, where you have given explicit opt-in consent. You may withdraw this consent at any time via account settings.

bet20 may share personal data with the following categories of third parties where necessary to provide platform services or to comply with legal obligations: (a) Payment processors — bKash, Nagad, Rocket, Upay, and banking partners receive financial data necessary to process your deposit and withdrawal transactions. These parties are subject to their own data protection policies and are bound by contractual obligations not to use your data for any purpose other than processing your transactions. (b) Game providers — Pragmatic Play, Evolution Gaming, Ezugi, Spribe, and other game studios receive technical session data required to deliver and audit game results. Game providers do not receive your full identity or payment data. (c) Identity verification services — third-party KYC service providers may receive identity documents for verification purposes. These providers are bound by strict confidentiality obligations. (d) Regulatory authorities — bet20 may be required to disclose personal data to relevant regulatory or law enforcement authorities in response to a lawful request. (e) IT and security service providers — hosting, monitoring, and security providers may have access to platform data solely for the purpose of maintaining platform security and availability. bet20 does not sell, rent, or trade personal data to any third party for marketing purposes.

bet20 retains personal data for as long as necessary to fulfil the purposes for which it was collected and to comply with applicable legal and regulatory retention requirements. In practice, this means: (a) Account data is retained for the lifetime of your account and for a period of at least 5 years following permanent account closure, in accordance with anti-money laundering record-keeping requirements. (b) Transaction records are retained for a minimum of 5 years from the date of the transaction. (c) KYC documentation is retained for a minimum of 5 years following the closure of the account to which it relates. (d) Support communications are retained for a period of 3 years from the date of the last interaction. Following the expiry of the applicable retention period, personal data is securely deleted or anonymised. Players may request early deletion of personal data that is no longer required for a legally mandated purpose by contacting the bet20 support team; such requests will be evaluated against applicable retention obligations.

bet20 uses cookies and similar tracking technologies to operate and improve the Platform. The categories of cookies used are as follows: (a) Strictly necessary cookies — required for the Platform to function, including session management, login authentication, and security features. These cookies cannot be disabled without impairing Platform functionality. (b) Performance and analytics cookies — used to collect anonymised data about how players interact with the Platform, including page visit frequency and navigation paths. This data helps bet20 identify areas for improvement. (c) Functional cookies — used to remember your preferences, such as language settings and responsible gaming tool configurations, so that they persist between sessions. (d) Marketing cookies — used to deliver relevant promotional content where you have consented to marketing communications. You may manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the Platform. By continuing to use the Platform, you consent to our use of strictly necessary cookies.

The bet20 Platform serves players primarily in Bangladesh. Some of the third-party providers we work with (including game studios and technical infrastructure providers) may be located outside Bangladesh and process data in their respective jurisdictions. Where personal data is transferred internationally, bet20 ensures that appropriate safeguards are in place, including contractual data protection clauses that require the recipient to protect your personal data to a standard equivalent to that applied by bet20. bet20 does not transfer personal data to jurisdictions that do not provide adequate data protection standards without implementing appropriate contractual safeguards.

The bet20 Platform is strictly for adults aged 21 and above. bet20 does not knowingly collect or process personal data from individuals under the age of 21. If bet20 becomes aware that personal data has been collected from a minor, such data will be deleted immediately and the associated account will be permanently closed. Parents and guardians who believe their child may have created a bet20 account are urged to contact the support team immediately so that the account can be identified and closed. bet20 employs age verification measures during the registration and KYC processes to prevent underage access to the Platform.

To exercise any of your data rights described in this Privacy Policy — including rights of access, rectification, erasure, objection, and data portability — please contact the bet20 support team via the live chat facility available on the Platform. All data rights requests must be submitted by the account holder themselves and will require identity verification before we can fulfil the request. bet20 aims to respond to all verified data rights requests within 30 days of receipt. In cases where a request is complex or where a large volume of requests has been received, the response period may be extended by a further 30 days, and we will notify you accordingly. There is no charge for exercising your data rights, except where requests are manifestly unfounded or repetitive, in which case a reasonable administrative fee may apply.

bet20 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. Any material changes to the Privacy Policy will be communicated to registered players via the Platform or via the registered contact details held on the player's account. The date on which the Privacy Policy was last updated is shown at the bottom of this page. If you do not agree with the updated Privacy Policy, you should cease using the Platform and may request account closure in accordance with the Terms & Conditions. Continued use of the Platform following a Privacy Policy update constitutes acceptance of the revised policy.

For any questions, concerns, or requests relating to this Privacy Policy or to the processing of your personal data by bet20, please contact the customer support team via live chat on the Platform. The support team is available 24/7 and can assist with all data enquiries. For formal data rights requests, please state clearly in your initial message that you are submitting a formal data rights request and specify which right you wish to exercise. Our team will guide you through the identity verification process required to process your request. bet20's contact email for data-related correspondence is [email protected]. Please note that this email address must not be used to submit sensitive personal data; use the secure in-Platform live chat for all sensitive communications.